News Flash

City of Brighton launches Brightly, a 24/7 multilingual AI assistant, to enhance customer service

City of Brighton Press Releases Posted on April 07, 2025

The City of Brighton has introduced a new, fully integrated virtual assistant, Brightly, developed in partnership with Citibot, a leader in AI-powered chat solutions for local government. This automated assistant, available 24/7 on the city’s website and via text message, enables residents to get fast answers, submit requests, and connect with city staff. 

Brightly, powered by the latest generative AI technology, is designed to handle routine inquiries and support residents with ease. With the ability to communicate in 75 languages, Brightly makes government resources more accessible and provides a seamless, inclusive experience for all users. 

“Brightly is an innovative feature that transforms the way in which we serve our residents and provide the community access to city information and services,” said Communications & Engagement Director Kristen Chernosky. “By partnering with Citibot, we’re able to offer a 24/7, user-friendly virtual assistant that answers questions in real-time, ensuring that our community can quickly obtain the resources they need. This AI tool is part of our ongoing commitment to customer service and making Brighton an even more connected city.” 

Residents can access Brightly in two ways: 

  • Visit www.brightonco.gov and click the chat icon in the bottom right corner of the screen (on desktop or mobile). 
  • Or text “Hello” to (855) 62-BRGHT (74485) to start a conversation.

Brighton is one of the first municipalities in Colorado to implement Citibot’s AI-powered customer service platform. Brighton’s virtual assistant is fully funded by a three-year grant from the Colorado Statewide Internet Portal Authority (SIPA).  

“Municipal websites contain a wealth of information, which can sometimes make it hard for residents to locate what they need quickly,” said Bratton Riley, CEO of Citibot. “We’re thrilled to launch Brightly with the City of Brighton, providing an enhanced web and mobile experience while improving efficiency and customer service.” 

Learn more about Brightly at www.brightonco.gov or by texting “Hello” to (855) 62-BRGHT (74485). 

About Citibot: 
Citibot provides cutting-edge AI chatbot solutions for streamlined communication between residents and local government, offering solutions like web chat and text messaging to help citizens report issues, get answers, and receive timely updates. Learn more at http://citibot.io.