Why did my sewer rate go up?

The City of Brighton Utilities Department’s residential sewer/wastewater rates include both variable and fixed charges. The variable charges are calculated using winter quarter averaging (WQA) to determine the volume charged on residential wastewater bills for the 12-month period beginning in May of each year. The amount of water a household uses in the winter months is totaled and divided by the three months collected. This results in an average wastewater usage for each residential property.

The winter months are used calculate the WQA because indoor water usage is usually at its lowest during these months. These charges are calculated from usage in November, December, and January, but reflected on the December, January, and February statements. The WQA is calculated each April and will be seen on the May statements. This charge will remain until recalculated and applied the following May.

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1. Can I pay over the telephone with a check?
2. Why are some of my bills for a longer billing period?
3. Why is the address on the return envelope for my utility bill a Denver address?
4. Why did my water bill go up?
5. Why did my sewer rate go up?
6. How is the Storm Drainage Maintenance Fee calculated?
7. What is the charge if I am late on paying my bill?
8. I made a payment on line through my bank a week ago, why haven't you received it yet?
9. I already paid my bill, why does my statement show a past due balance?
10. I am a new customer, why do I have a $20.00 past due balance on my account?
11. Why would the Storm Drainage Charge apply to my property if there is not a storm sewer directly in front of my property?
12. What payment options are available for processing my utility bill?
13. Do I have to receive a paper bill?
14. Is there a way to make the amount of my water bill consistent every month?