Why is the address on the return envelope for my utility bill a Denver address?

The City of Brighton Utilities Customer Service division recently activated a new feature for how we process check payments which are mailed in.  All payments are now going to a centralized PO Box in Denver for processing.  This added feature, called LockBox, will increase processing time and allow for payments to be applied to utility accounts in an expedited fashion.  Also, if you pay through your financial institution through online bill pay, the payment may now be processed electronically instead of generating a check that is ultimately sent via USPS to the City.

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1. Can I pay over the telephone with a check?
2. Why are some of my bills for a longer billing period?
3. Why is the address on the return envelope for my utility bill a Denver address?
4. Why did my water bill go up?
5. Why did my sewer rate go up?
6. How is the Storm Drainage Maintenance Fee calculated?
7. What is the charge if I am late on paying my bill?
8. I made a payment on line through my bank a week ago, why haven't you received it yet?
9. I already paid my bill, why does my statement show a past due balance?
10. I am a new customer, why do I have a $20.00 past due balance on my account?
11. Why would the Storm Drainage Charge apply to my property if there is not a storm sewer directly in front of my property?
12. What payment options are available for processing my utility bill?
13. Do I have to receive a paper bill?
14. Is there a way to make the amount of my water bill consistent every month?