When you make a payment through your bank, they take the funds out of your account immediately, but the bank then processes a paper check and mails it to us. It can take up to 10 days for us to receive that payment.
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At the present time, we can only take VISA or MASTERCARD payments over the telephone.
Several factors can contribute to an increase:
The City of Brighton Utilities Department’s residential sewer/wastewater rates include both variable and fixed charges. The variable charges are calculated using winter quarter averaging (WQA) to determine the volume charged on residential wastewater bills for the 12-month period beginning in May of each year. The amount of water a household uses in the winter months is totaled and divided by the three months collected. This results in an average wastewater usage for each residential property.
The winter months are used calculate the WQA because indoor water usage is usually at its lowest during these months. These charges are calculated from usage in November, December, and January, but reflected on the December, January, and February statements. The WQA is calculated each April and will be seen on the May statements. This charge will remain until recalculated and applied the following May.
The Storm Drainage Maintenance Fee is not a charge based on water consumption, but is a flat rate charge for all residential, commercial, industrial and institutional properties annexed to the City.
Utility bills are automatically allowed a 5 calendar day grace period past the due date listed on the bill. A late charge of $10 will be added to your account if your payment is received after the grace period has passed. A courtesy letter is generated and sent to customers when late fees are incurred. If utility bills are not paid in full, shutoffs may occur.
If you pay your bill later than the "Due Date" on the bill, your payment will not show up on the next bill. Call us and check to make sure that we did actually receive your payment.
If your property is located within the City, storm water runoff from your property is being managed by some or all of the stormwater systems that are already in place. The runoff from your property (rain, snow, irrigation water, etc.) is transported to our waterways via the stormwater system. Storm inlets and ponds, as part of the stormwater system, are designed and built in low areas. If you follow the flow of water leaving your property, you will find a storm sewer inlet that is servicing your area. Further, the City is required to maintain the MS4 program (Municipal Separate Storm Sewer System), and we do a diligent job in ensuring stormwater regulations and quality standards are fully met.
No, conveniently receive your water bill and reduce paper waste with E-statements. Statements will be sent directly to your email inbox, without the hassle of a paper bill. To receive your bill via E-statement, submit your email address to the Utility Billing Department in one of the three following methods:
Once we have your email address, your next bill will be generated as an E-statement.
Yes, sign up for Budget Billing. This option aims to keep your bill uniform for every billing cycle for the coming year. New homeowners may apply based on previous annual average consumption at their current address. Budget billing generally is re-adjusted every March and is calculated by using the previous 12-month average bill. Residents are encouraged to call to have their account added to the Budget Billing list. Accounts must be added by Dec. 31 and bills will be re-adjusted March of the following year