Why would the Storm Drainage Charge apply to my property if there is not a storm sewer directly in front of my property?

If your property is located within the City, storm water runoff from your property is being managed by some or all of the stormwater systems that are already in place. The runoff from your property (rain, snow, irrigation water, etc.) is transported to our waterways via the stormwater system. Storm inlets and ponds, as part of the stormwater system, are designed and built in low areas. If you follow the flow of water leaving your property, you will find a storm sewer inlet that is servicing your area. Further, the City is required to maintain the MS4 program (Municipal Separate Storm Sewer System), and we do a diligent job in ensuring stormwater regulations and quality standards are fully met.

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1. Can I pay over the telephone with a check?
2. Why did my water bill go up?
3. Why did my sewer rate go up?
4. How is the Storm Drainage Maintenance Fee calculated?
5. What is the charge if I am late on paying my bill?
6. I made a payment on line through my bank a week ago, why haven't you received it yet?
7. I already paid my bill, why does my statement show a past due balance?
8. I am a new customer, why do I have a $20.00 past due balance on my account?
9. Why would the Storm Drainage Charge apply to my property if there is not a storm sewer directly in front of my property?
10. What payment options are available for processing my utility bill?
11. Do I have to receive a paper bill?
12. Is there a way to make the amount of my water bill consistent every month?