On Wednesday, the City of Brighton announced it will review the July/August 2019 water utility billing cycles of all residential customers due to an extended billing cycle that followed a shorter cycle the month prior. Based on the review, approximately 900 residential water customers will be credited an average of $3.25. This will be applied automatically and customers do not need to call the city to receive this credit.
Standardizing billing cycles has been a goal the city has frequently shared with its customers in the past several years.
Currently, the city utilizes water meters with transponders to collect usage data each month. However, this still requires staff to physically travel to each neighborhood to collect data and can at times cause billing cycles to extend beyond a 32-day period. Over the last six months, the city worked toward using an automated water meter reading system that would allow for more consistent water utility billing cycles. This service, Advanced Metering Infrastructure (AMI) System, is now in the testing phase to ensure it can provide water utilities customers a more reliable billing experience moving forward.
While the city is working toward full implementation of AMI, Acting City Manager Marv Falconburg has instructed that effective immediately, all read dates be adjusted so that the remainder of the billing cycles in 2019 would not be longer than 31 days.
Customers who have additional questions should contact Utilities Customer Service at 303-655-2009.