Field staff works professionally to implement the routine and proactive sanitary sewer maintenance program. Crews also are available for emergency response to ensure the city's sanitary sewer collection system operates as designed. The maintenance program is in place to significantly reduce the possibility of sewer pump lift station failures or sanitary sewer backups. The goal is to reduce health hazards, property damage, extensive repairs and cleaning costs associated with damage caused by sewer backups. The maintenance program provides the citizens and businesses we serve with a sanitary sewer collection system that is dependable and clear of obstruction while protecting our citizens, business owners and our environment.
CALL BEFORE YOU DIG
Please remember to call the "Utility Notification Center of Colorado" for locates at 1-800-922-1987 at least two days "Before you Dig". Many utility lines are located underground. (Electric, Cable TV, Fiber optic, Telephone, Water, Sewer, Gas/Oil)
CUSTOMER SERVICE - REPORTING SEWER PROBLEMS
A sewer line clog can be a stressful experience, particularly if you are not sure where to call. The Utilities Maintenance Division is here to assist you and is open Monday thru Friday, 8 a.m. to 4 p.m. We can be reached by calling 303-655-2068, during regular operating hours. You may also contact us with non-emergency issues using our online form here.
AFTER normal business hours, on weekends, or holidays, residents may call the EmergencyAfter Hours number at 303-696-4061 to report the problem. An on-call employee will respond to assist you.
Sanitary sewer line mains are the responsibility of the City to repair. The wye (connection to the sewer main) and all service line from the main to the home is the responsibility of the property owner. Any sewer line backup or clog from the sewer main to the house will be the responsibility of the property owner. The City cannot repair a break or clog if it is on the homeowner side. If the problem is on the City's side, the City will make repairs as necessary.